FAQs
Where do you ship?
We currently ship throughout New Zealand via NZ Post. Stay tuned for our international shipping options coming soon!
How much is delivery?
We ship via NZ Post.
-
Free shipping for orders over $139 NZ-wide (excluding rural addresses).
- Under $139:
- North Island: $10
- South Island: $15
- Rural delivery charges vary depending on your location and will be calculated at checkout.
How long will my order take?
Your order will leave our Hamilton studio within 48 hours. For New Zealand deliveries, you can expect it to arrive in 2-5 business days.
Are your products safe for newborns?
Absolutely! All of our products meet New Zealand safety standards and are free from harmful chemicals, ensuring the utmost safety for your little ones.
Can I return an item?
Yes, we offer a 12-day return policy as long as the item is unused and in its original packaging. For more details, please refer to our Returns Policy.
Are your products safe for my baby?
Absolutely! Safety is our top priority. All of our products are made from non-toxic materials and are thoroughly tested to ensure they meet the highest safety standards. You can feel confident that our items are gentle on your baby and the planet.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please reach out to us within 12 days of receiving your items, and we will guide you through the return process. Your satisfaction is important to us!
Do you offer international shipping?
Yes, we do! We are excited to share our eco-friendly baby products with families around the world. During checkout, you can select your shipping destination to see available options and rates.
How can I contact customer support?
If you have any questions or need assistance, our friendly customer support team is here to help! You can reach us via email at info@zlullaby.co.nz or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
How do I stay updated on new products and promotions?
To stay in the loop about our latest arrivals and special promotions, we encourage you to subscribe to our newsletter. You can also follow us on social media for updates, tips, and inspiration for your parenting journey!
